Legal Portal - Policies and Guidelines

Payment Terms

Last updated January 20th, 2025

The following terms (these “Payment Terms”) govern payments you make or receive through www.arrive.live (the “Site”), operated by Landing Media Inc.

Landing Media Inc. and its subsidiaries, ARRIVE Booking and ARRIVE.Live, are collectively referred to here as “ARRIVE,” “we,” or “us.”

Please read these Payment Terms carefully before making or receiving payments through the Site. By making or receiving payments through the Site, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Payment Terms. These Terms are supplemental to ARRIVE’s General Terms of Service and ARRIVE Community Guidelines, as applicable (collectively, the “Terms of Service”).

1. Key Terms

Capitalized terms used but not defined herein shall have the respective meanings given to them in the Terms of Service.

• ARRIVE Balance: The aggregated amount of your Revenue as a Performer and/or returned payments from canceled Orders.
• Payment Services Provider(s): are service providers that provide payment services to Clients and Performers in connection with the ARRIVE platform, including with respect to collection of funds from Clients in connection with purchases, remittance and withdrawal of funds to Performers, currency exchange services in connection with payments and withdrawals in local currencies, and the holding of funds in connection with ARRIVE Balances.
• Revenue: The money Performers earn from completed Orders, which can either be withdrawn or used to purchase services on ARRIVE, subject to these Terms.

2. Receiving Payments

2.1 General

• Each Gig you sell and successfully complete accredits your account with revenue equal to 80% of the purchase amount.
• ARRIVE accredits Performers once an Order is completed.
• If an Order is canceled for any reason, the funds paid will be returned to the Client’s ARRIVE Balance.
• Performers are responsible for paying any applicable taxes, including GST, VAT, or income tax, based on their jurisdiction.
• Appointment as Limited Payment Collection Agent: Performer hereby appoints ARRIVE as Performer’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Client, and remitting those payments to Performer. Performer agrees that payment from Client to ARRIVE shall be considered the same as made directly to Performer. Client’s payment obligation to Performer will be satisfied upon receipt of payment by ARRIVE (or its Payment Services Provider, as applicable), and ARRIVE (via its Payment Services Provider, as applicable) is responsible for remitting the funds to the Performer in the manner described in these Payment Terms. In the event that ARRIVE (via Payment Services Provider) does not remit any such amounts to Performer, the Performer will have recourse only against ARRIVE and not the Client directly. Performer agrees that ARRIVE may describe or otherwise reflect the terms contained herein in any terms of service, receipts, disclosures, or notices including, but not limited to, receipts provided to Clients that ARRIVE may deem necessary or prudent.
• ARRIVE partners with Payment Services Providers for purposes of collecting payments from Clients, transferring such payments from Clients to Performers, and holding funds in connection with ARRIVE Balances. All payments services in connection with the withdrawal of funds on the ARRIVE platform are performed by ARRIVE’s Payment Services Providers.

2.2 Withdrawing Revenues

• To withdraw your revenue, you must have an account with at least one of ARRIVE's Payment Service Providers for the withdrawal methods listed below. All funds eligible for Withdrawal will be held on your behalf at an account with ARRIVE’s Payment Services Provider. All payment services, including withdrawal services, will be provided by ARRIVE’s Payment Services Provider.
• Your ARRIVE profile can be associated with only one account from each ARRIVE withdrawal method. A Payment Service Provider withdrawal account can be associated with only one ARRIVE profile.
• Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the Order is marked as complete. Top Rated Performers are eligible to withdraw revenue following a safety clearance period of 7 days after the Order is marked as complete. For Hourly Contracts, the safety clearance period is 7 days after the Weekly Report is completed.
• Performers may withdraw their revenues using one of ARRIVE’s withdrawal options (see Withdrawal Method section below regarding withdrawal fees). To withdraw your available revenue, you must click on the designated withdrawal provider to initiate the withdrawal process.
• For security concerns, ARRIVE may temporarily disable a Performer’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behaviour reported by other users, or associating multiple ARRIVE accounts to a single withdrawal provider.
• Withdrawals can only be made in the amount available to you.
• Withdrawal fees vary depending on the withdrawal method and are defined by the Payment Service Providers.
• Withdrawals are final and cannot be undone. We will not be able to reverse this process once it has begun. In certain cases, Performers may withdraw Revenues in several different currencies. All currency exchange services in connection with such withdrawals are performed by ARRIVE’s Payment Services Providers. Your ARRIVE Balance is always derived from its US$ value and, therefore, the local currency amount of your ARRIVE Balance may change daily in accordance with exchange rate fluctuations and also includes conversion fees. Performers always have the option to withdraw Revenues in US$.
• Performers will be able to withdraw their revenues from disabled accounts after a safety period of 30 days following full verification of ownership of the account in question, from the day of the last cleared payment received in their account and subject to ARRIVE's approval.

2.3 Withdrawal Methods

• PayPal: No withdrawal fee (additional PayPal fees may apply). For a list of PayPal services by country click here.
• Local Bank Transfer (LBT): $3 per transfer.
• Direct Deposit (ACH): $1 per transfer (U.S & Canada only).

3. Purchasing

3.1 General

• Clients pay ARRIVE when creating an Order from a Performer’s Gig Page or Custom Offer.
• ARRIVE partners with Payment Services Providers for the purpose of collecting all payments from Clients, transferring such payments from Clients to Performers, and holding funds in connection with ARRIVE Balances. All payment services in connection with the collection of funds on the ARRIVE platform are performed by ARRIVE’s Payment Services Providers.
• ARRIVE serves as Performer’s limited authorized payment collection agent solely for the purpose of accepting payments (via its Payment Services Provider, if applicable) from Client, and remitting those payments to Performer. Client’s payment obligation to Performer will be satisfied upon receipt of payment by ARRIVE (or its Payment Services Provider, as applicable), and ARRIVE (via its Payment Service Provider, as applicable) is responsible for remitting the funds to the Performer in the manner described in these Payment Terms. In the event that ARRIVE (via Payment Services Provider) does not remit any such amounts to Performer, the Performer will have recourse only against ARRIVE and not the Client directly.
• Accepted payment methods include Credit Card, PayPal, ARRIVE Credits, or ARRIVE Balance.
• A service fee of 2.0% applies to all transactions to cover administrative fees.
• In case you have an available ARRIVE Balance, it will be automatically used to pay for your next purchase.
• You may not offer Performers to pay, or make payment using any method other than through the ARRIVE.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support here.
• To protect against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities, payment information in connection with withdrawals is collected by either ARRIVE or ARRIVE’s Payment Services Providers. Payment Services Providers may also collect such other information as necessary for the purpose of processing withdrawal payments. ARRIVE is not exposed to the payment information provided to Payment Services Providers, and this information is subject to the privacy policy applicable to the Payment Service Provider. Please see our Privacy Policy for more information here.
• By using any payment method and/or providing payment details for making purchases on ARRIVE, you represent and warrant that: (a) you are legally authorized to provide such information; (b) you are legally authorized or have permission to make payments using the payment method(s); (c) if you are an employee or agent of a company or person that owns the payment method, you are authorized by that company or person to use the payment method to make payments on ARRIVE; and (d) such actions do not violate any applicable law.

3.2 Local Currencies

• You can pay on ARRIVE in several different currencies. For your convenience, prices will be rounded up to the closest number. At checkout, you will see the accurate amount to be paid. Unless stated otherwise, you will be charged in the currency displayed on the payment page. All currency exchange services in connection with payments in local currencies are performed by ARRIVE’s Payment Services Providers. In certain cases, however, when certain currencies are not supported by certain payment methods, you will be charged in US$ even if the price is displayed in another currency. In any event, the actual charged amount (in the actual payment currency) will be clearly disclosed to you before you complete the payment.
• Note that all prices on ARRIVE are derived always from their original US$ price and, therefore, non-US$ currency prices may change daily in accordance with exchange rate fluctuations and may also include conversion fees. Clients always have the option to pay in US$ by changing their currency.
• If you paid for an Order in a currency other than US$ and your Order was later canceled for any reason, the amount returned to your ARRIVE Balance would be based on the exchange rate as of the date of cancellation. Therefore, the returned amount may vary from the paid amount in local currency terms, while always maintaining the same US$ value.
• Your ARRIVE Balance is always valued in US$, even if it is displayed in a non-US$ currency. Therefore, should you choose to view your ARRIVE Balance in any currency other than US$, it may change daily in accordance with exchange rate fluctuations, while always maintaining the same US$ value. Users always have the option to view their ARRIVE Balance in US$ by changing their selected displayed currency.

3.3 ARRIVE Credits

• In certain instances, ARRIVE may offer you credits (“ARRIVE Credits” or “Credits”), either for promotional purposes or otherwise, to be used for purchasing Services offered on the Site. Your available Credit balance will appear in your account. Your valid ARRIVE Credits will be automatically applied to your next purchase and can be viewed in your Order summary after you place the Order. Unless stated otherwise, ARRIVE Credits expire following three months from their receipt. ARRIVE Credits serve only as an incentive to use ARRIVE, and, therefore, are not redeemable for cash, have no cash value and are non refundable. Once used, ARRIVE Credits may not be returned to your account even if your Order gets canceled. ARRIVE Credits may be subject to additional conditions and restrictions as will be disclosed to You upon receipt of the Credits. Credits may be voided in the event of fraud, misuse, or violation of these Terms. ARRIVE reserves the right to modify or cancel the ARRIVE Credits program at any time. If you or ARRIVE deactivate or suspend your ARRIVE account, any unused ARRIVE Credits in your account will be forfeited.

3.4 Promo Codes

• From time to time we may offer you promo codes for purchasing Gigs and/or other services offered on the Site, on special discounts. Promo Codes are valid only for purchases on ARRIVE and are subject to different time limitations and will expire after their predefined term. To exercise your promo code, simply enter the code on the checkout page. If you fail to do so, your purchase will not be eligible for the discount. Promo codes are limited to one use per user and may not be used or combined with any other promotion. For Orders that are composed of one or more services, the promo code will apply to the first service only. Promo Codes do not apply to ARRIVE Credits. Promo codes may be subject to additional conditions and restrictions as will be disclosed to you upon receipt of the promo codes. Promo codes may be voided in the event of fraud, misuse, or violation of the Terms of Service. ARRIVE reserves the right to modify or cancel promo codes at any time.

4. Taxes

• ARRIVE may be required by applicable laws to charge users with indirect taxes (such as Sales Tax, VAT or GST) or to withhold taxes. Any amount ARRIVE will be required to collect will be in addition to the purchase amount and any other fees payable by the Client, and any amount ARRIVE will be required to withhold will be deducted from the Performer’s revenue, as required by applicable laws.
• Taxes will be displayed to Clients before payment.
• Users are responsible for paying any direct or indirect taxes, including any GST, VAT, or income tax, which may apply to them depending on residency, location or otherwise, under provisions of their jurisdiction.

5. Disputes and Cancellations

We encourage our Clients and Performers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact ARRIVE's Customer Support department for assistance here.

5.1 Basics

• Order cancellations can be performed through ARRIVE’s Resolution Center or Customer Support.
• Filing a transaction dispute or reversing a payment through your payment provider or your bank, after an Order is accepted and delivered, is a violation of these Payment Terms. Doing so may get your account temporarily or permanently disabled. Note: Once you have filed a dispute with your payment provider, the funds will be ineligible for a refund due to our obligations towards the payment provider.
• In the event that you encounter an issue related to Services, you are encouraged to use the Site's dispute resolution tools to attempt to resolve the matter.
• ARRIVE, through its Payment Services Provider, reserves the right to cancel Orders or place funds on hold for any suspected fraudulent transactions made on the Site.
• If an Order is cancelled (for any reason), the funds paid will be returned to the Client’s ARRIVE Balance.
• Requesting to gain more services from Performers beyond the agreed requirements of the service is not allowed.

5.2 Order Cancellations

• ARRIVE encourages Clients and Performers to resolve service disputes mutually using the Resolution Center.
• Eligibility for requests to ARRIVE to cancel an Order will be assessed by ARRIVE based on a potential misconduct, violations of our Terms of Service and/or our Community Standards and improper usage of the ARRIVE delivery system. See below for Order specific eligibility.
• Completed Orders (or, where applicable, completed services) may be canceled, upon review of our Customer Support team, based on potential misconduct, violations of our Terms of Service and/or our Community Standards, up to 7 days after the Order (or Service) is marked as complete.
• In rare circumstances where we find it appropriate, our Customer Support team may cancel a completed Order even after 14 days have passed from its completion. In such cases, the amounts paid for the canceled Order will be returned to the Client’s ARRIVE Balance and will be deducted from the Performer’s ARRIVE Balance or, if there are no sufficient amounts in the Performer’s ARRIVE Balance, from future revenues of such Performer.
• Orders are not eligible to be canceled based on the quality of Service/materials delivered by the Performer if the service was rendered as described in the Gig Page or as agreed between Performer and Client. You may rate your experience with the Performer on the Order Page, including the overall level of service quality received.
• You must use ARRIVE Resolution Center to address your concerns and desired resolution related to the service provided by their Performer prior to contacting Customer Support. Customer Support will not take any action against Orders where the Client has failed to inform their Performer of issues related to the Performer’s Service and will allow Performers to provide a resolution first. This does not include non-permitted usage of ARRIVE.
• Any non-permitted usage of ARRIVE encountered during an Order, after being reviewed by our Customer Support team, may result in the Order being canceled. This includes, but not limited to; harassment, unlawful behavior, or other violations of ARRIVE’s Terms of Service.
• ARRIVE will cancel Orders based on, but not limited to, the following reasons:

Active Orders (after requirements were submitted to the Performer and before the Performer delivers the service):

• The Performer is late and unresponsive for more than 48 hours.
• Users are abusive towards the other party through threats of low ratings or leveraging Order materials (such as logins, personal information) against each other.
• Users supplied or included copyright/trademark infringing materials as part of their requirements or the Performer’s delivery.
• The user is no longer an active ARRIVE user due to Terms of Service violations or closure of their account.

Delivered Orders (after the Performer delivered the service and before the Order is marked as completed):

• The Performer requests additional payments, on or off the ARRIVE platform, by withholding the final delivery of services directly related to the agreed requirements.
• The Performer is withholding the final delivery of services for improved ratings.
• Users who abuse the ARRIVE platform to gain more services from Performers beyond the agreed requirements.
• Users who threaten to leave a damaging review to gain more services from the Performer not related to the agreed requirements.

Completed Orders, (after the order is marked as complete and before the 14-day limitation):

• ARRIVE Customer Support will review cases of Order delivery manipulation that prevents users from fully utilizing our Resolution Center that enabled the Order to be marked as complete.

5.3 Chargebacks

ARRIVE reviews cases of payment provider chargebacks and disputes on behalf of Performers. Although results vary per case due to each chargeback reason, we work hard on resolving disputes in the Performer’s favor. If the chargeback case allows, ARRIVE (or one of ARRIVE’s Payment Services Providers) will return parts or full revenue back to Performers, otherwise the chargeback amount will be borne by the Performer.

5.4 Refunds

• ARRIVE does not automatically refund payments made for canceled orders back to your payment provider. Funds from cancellations are returned to the Client's ARRIVE Balance and are available for future purchases on ARRIVE.
• Refunds from Client’s ARRIVE Balance (i.e. refunds directly to your payment provider) can be requested from the billing page. The refund will be based on your payment method(s), amount and currency. To prevent fraud and abuse, we limit the total amount of times users can request a payment provider refund, which is subject to review by our Customer Support team. Such refunds may be subject to an additional fee.
• Performers may offer a partial refund with respect to a specific Order to the Client. Upon acceptance by the Client of such partial refund, the amount will be automatically refunded to the Client‘s payment method. In the event that ARRIVE will not be able to refund the agreed amount to Client’s payment method, such amount will be added to Client’s ARRIVE Balance.

6. General Terms

6.1 Modifications

• ARRIVE may make changes to these Payment Terms from time to time. When these changes are made, ARRIVE will make a new copy of the terms available on this page.
• You understand and agree that if you use ARRIVE after the date on which the Payment Terms have changed, ARRIVE will treat your use as acceptance of the updated Payment Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account.
• ARRIVE may change these Terms due to changes in the Site and in the usual course of developing our product and services, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.

6.2 Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE. NEITHER ARRIVE NOR ANY PERSON ASSOCIATED WITH ARRIVE MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

6.3 Limitation on Liability

PROVIDED THAT ARRIVE HAS ACTED WITH REASONABLE PROFESSIONAL DILIGENCE, IN NO EVENT WILL ARRIVE, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

IN ACCEPTING LIABILITY AS THE LIMITED AUTHORIZED PAYMENT COLLECTION AGENT OF SELLER, ARRIVE AND ITS AFFILIATES ASSUME NO LIABILITY FOR ANY ACTS OR OMISSIONS OF SELLER.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with ARRIVE, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.

6.4 Governing Law

Any claims pursuant to these payment terms related to the processing of transactions and card payments from the U.S. will be governed by and construed in accordance with the laws of the State of New York, and any claims pursuant to these payment terms related to the processing of transactions and card payments outside of the U.S. will be governed by and construed in accordance with the laws of Canada.

For questions or concerns, contact ARRIVE Support at: support@arrivebooking.com